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2011-06-03

Webinar recap: How to lay off or terminate employees

By Mike Harvey

This post was written by Mike Harvey as a followup to his June 2nd webinar titled, "A Manager's Guide: How to Lay Off or Terminate Employees". 

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2011-06-01

The importance of customer service

By Drew Stevens

There are many reasons why a business will fail. Much research is available to denote which factors are the most important, however, it appears that most business fail because they lack focus on the organization’s most vital asset – customers.

 

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2011-05-20

Team spirit built from the top

By Jim Clemmer

Strategic plans, marketing, technology and capital investment are clearly important, but emotional commitment of the people using the tools and executing the plans is what determines whether companies sink or soar.

 

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2011-05-18

Interview with Lisa Thompson

By Ben Gottlieb

Lisa Thompson is the Branch Manager for Drake International’s Calgary office. Lisa’s team consists of seven people, and she has been working with Drake for almost three years.

 

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2011-05-16

Internship journal: the benefits of an internship

By Ben Gottlieb

A large benefit of having the opportunity to complete an internship is picking up habits of organization and professionalism.

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2011-05-15

Would you do business with you?

By Eric Fraterman

When it comes to taking care of the customer, you can never do too much. But if the customer is king, why are so many companies simply not getting it?..

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