The road towards sharp customer-focus goes via people management (part 1)
By Eric Fraterman
Developing a sharper Customer Focus for a sharper competitive edge is a means for sustainable competitive differentiation and thus a profit strategy...
Why self-awareness and personal honesty is critical to career success and happiness
By Laura Plant
There are countless resources out there providing job finding tips. They have taught us the do’s and don’ts of resume writing, the importance of customizing our cover letters, how to network and navigate the job boards.
Leadership is a verb, not a noun. Leadership is action, not a position. Leadership is defined by what we do, not the role we are in. Some people in "leadership roles" are excellent leaders.
A team culture is necessary for success. Working together effectively is not automatic. It takes a specific effort and the development of a culture that is supported by executive management.
How are you shifting the performance of your people?
By Drake Editorial Team
There is a significant difference between dumping your anger or frustration on someone who is not meeting your standards, and communicating in a way that will create a real and permanent shift in behaviour – as well as the required results.
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