Most organizations use their training investments about as strategically as they deploy their office supplies spending. And the impact on customer satisfaction, cost containment or quality improvement is just as useless.
Bad to worse - 6 ways to kill workplace productivity
By Drew Stevens
The problem with organizations today is with leaders that cannot lead and workers that have little passion. Rather than repair the issue, leaders place band-aids on surgical incisions.
Five criteria to identify high potentials in your organization
By Samuel B. Bacharach
Today’s organizations find it challenging to locate and put in place a new generation of leadership that is both proactive and pragmatic. By what criteria, however, do we decide whether somebody is a high potential...
There is no hiding place in small and medium sized businesses. Everyone plays a critical role and needs to pull their weight; yet directors and business owners regularly complain about a lack of accountability...
Critical link between employee & customer happiness
By JoAnna Brandi
The only way you can consistently and reliablycreate happy, engaged, committed and loyal customers is by creating and nourishing a work environment. Positive customer experiences are directly related to...
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