A team culture is necessary for success. Working together effectively is not automatic. It takes a specific effort and the development of a culture that is supported by executive management.
How are you shifting the performance of your people?
By Drake Editorial Team
There is a significant difference between dumping your anger or frustration on someone who is not meeting your standards, and communicating in a way that will create a real and permanent shift in behaviour – as well as the required results.
Is your hiring process hurting your employer brand?
By David Lee
2011-12-08
7 things every ‘customer facing person’ needs to know now
By JoAnna Brandi
There’s never been a time when great customer service mattered more than it does now. Consumer confidence is down, and the customers who are buying have scores of choices of where to buy and how to buy.
What it is that brings out the worst in our self or in others has always been a fascinating question and I’m not sure that I’ve ever found a convincing explanation - until recently.
When faced with major organizational problems, managers often hire consultants to help provide a solution. The consultant will usually interview people, run focus groups, and gather input from a variety of sources.
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