Our client is a very busy, successful and growing manufacturing company that is needing two new customer service superstars to join their customer service team. We are looking for two hard-working individuals who have been in a similar role, either front facing or phone-based customer service role and is willing to learn, grow and work in a team environment. This person is a key person in providing a positive experience for the customer. There are two roles available, full time 40 hours per week, 7.30am - 4.30pm, and part time 25 hours per week, 9am-2.30pm.

Key Responsibilities:

• Respond to customer enquiries (phone, email) in a timely and courteous manner
• Process all orders efficiently
• Enter sampling orders, arrange shipment of sample orders
• Utilise E10 effectively to communicate stock counts, delivery times and transport
  costs to customers
• Escalate customer complaints through correct channels with urgency
• Provide administration support to Account Managers and Regional Sales Managers
  as required, including CRM updates and sales templates
• Communicate Customer queries and issues to the relevant Account Manager in a
  timely manner
• Process and reconcile credit requests

Skills and Experience:

• Intermediate computer skills
• Used Epicore or similar ERP system
• Minimum 3 years customer service experience
• Worked in a manufacturing environment
• Confident and clear communication skills - written and verbal
• Skilled problem solver
• Intermediate knowledge of word, outlook and excel.
• Ability to multitask and prioritise workload
• Outstanding time management and organisation skills

Benefits:

• West Auckland based
• On site parking
• Full medical insurance for yourself and immediate family
• Growth Opportunity
• Lots of other staff benefits available

Does this sound like you? click Apply now, or give Drake Henderson a call on 098392737