Position Title: Consultant (Home-Care)

POSITION PURPOSE:

To ensure the supply, availability and support of suitable Kaimahi Hauora - Support Workers, to meet client needs so they can live their best lives at home.

KEY ROLE RESPONSIBILITIES

Kiritaki - Client Service and Delivery

• Providing a quality service
• Proactively maintaining knowledge of client requirements
• Ensuring only the most suitable Support Workers are selected for the client based on skills, aptitude, and personality.
• Communicating on the telephone with clients regularly
• Ensuring all client requests are actioned within a timely manner.
• Ensuring that all documentation is completed accurately and promptly.

Recruitment & Candidate/FSE Management

• Sourcing candidates - Support Workers
• Rostering SW schedule
• Ensuring each candidate is provided with professional, timely, quality service
• Conducting effective pre-employment checks
• Ensuring that SW have completed their onboarding, relevant training and are fully compliant
• Working with other members of the Home-care team (Clinical Coordinator) to ensure SW's complete ongoing training and development as required.
• Following up with the client to ensure that SW's are performing well in their assignments and taking corrective action where necessary.
• Ensuring all SW's are paid on time for their assignments and resolving any issue that may arise.
• Communicating with SW's regularly, completing service calls and providing ongoing support.
• Adhering to all Health and Safety protocols and procedures including management of adverse events and complaints.

Admin & Reporting

• Ensuring all activity is up to date on Drake IT systems within one working day.
• Meeting all payroll requirements and deadlines.
• Ensuring that client, candidate and SW's information/files are compliant, up to date and treated with strict confidentiality.
• Submitting complete and accurate reports as requested.
• Engaging in document and policy review as required.

General

• Ensuring full compliance with Drake Medox's quality assurance system and corporate policies.
• Participating in any on-going training, meetings, conferences, events and/or performance improvement plans and one on ones as required.
• Ensuring all Drake values are being met.
• Performing other duties relating to your role as assigned.

We are looking for:

A proactive employee that thrives on relationship building.

Experience with performance management is preferred.

You will need to be comfortable picking up the telephone and communicating with people rather than texting as a first response. You would like to talk to people on the telephone and have experience with and feel comfortable talking through various issues with people.

We want you to take responsibility for your work and to be able to relate well in a small team of six in the Petone workspace.

Please bring at least a basic understanding of Word and Spreadsheets and IT systems.

Most of the clients have spinal cord injuries or traumatic brain injury and you will be overseeing 50 Support Workers, hence a lot of adaptability is required.

As payroll is involved you need to demonstrate an eye to details.

Your personality fits in with a positive, supportive small team of six Drake employees.

There is an element of recruiting new Support Workers as required for clients so that the best possible fit is made.

You will work 8.30 - 5pm

We arrange accommodation, transport and meal allowance for a week's orientation training in Auckland or the orientation may be in Wellington.

There is a shared work vehicle or reimbursement of mileage. You will be on an approximate 80/20 split of in and out of office.

Drake Medox (a part of Drake International) offers great benefits. This team have qualified for an overseas, all expenses paid trip recently so you could assist in achieving that for yourself in the future. There have also been bonus's.

To Apply - Click Apply Now

For more information - Caroline Campbell

0800 633 699