Two positions available - Speaking Mandarin is essential for one of the positions available.

Provide customer satisfaction by answering product and service questions; suggesting information about other products and services for this global leader that creates products for access solutions and door openings in homes, businesses, and institutions. This includes doors, door and window hardware, mechanical and smart locks, access control and service.

Located on the North shore, this is a 6-month fixed term position ideal for someone starting their career or a seasoned professional. The working hours are 40 hours Monday - Friday, 8AM - 5PM working within a well-established customer service team. We are looking for a hard-working individual who has been in a similar role, either front facing or phone-based customer service role and is willing to learn, grow and work in a team environment.

About the role:

• Supporting all Customer Queries via phone, live chats, and emails.
• Process any orders by phone and email.
• Providing support for inbound sale reps on the road.
• Following up on all orders - supply and delivery.
• Keep up to date with companies product knowledge.
• Supported by the Team Leader and reporting to the CS Manager

Skills and Experience

• Computer Savvy.
• Great communication and listening skills.
• Great interpersonal and oral skills.
• Knowledge of Microsoft Excel and Word.
• Quick learner and willing to learn a range of products
• Great attitude and a team player.

Benefits

• Paid Birthday leave.
• North shore Based.
• Overseas growth opportunity.
• Staff BBQ and lunches.
• Competitive pay.
• On site parking.

Does this sound like you? Please click on Apply Now or call Drake Albany on 09 478 6200