This role is crucial in managing operational aspects of contract setup, issue resolution, training delivery, franchise audits, and ensuring compliance with company standards and policies. It also acts as a key liaison between franchisees, clients, and the company, ensuring high-quality service delivery and operational excellence across the commercial cleaning services provided by our client.

The main objectives will include:

* strategically overseeing the setup and management of franchise contracts
* ensuring efficient and compliant operations across all levels.
* design and deliver advanced training programs for franchisees and their teams
* conduct comprehensive audits to uphold franchise standards
* A key part of your role will involve optimizing processes and reporting through their Business management system
* Upholding high standards of client satisfaction
* Enforcing franchise compliance, and championing continuous improvement in operational performance.

Requirements:

*Leadership/managerial level experience - preferably in a commercial/domestic cleaning organisation (delivering cleaning contracts across multiple sites)
*Commercial experience including financial management/client relationship building/training/HR/Health & Safety
*Possible hands-on experience with cleaning, carpets, machine operation
*Strong work ethics
*Physical fitness for possible demanding nature of the job
*Current clean Drivers Licence - Class 1
*Clean Ministry of Justice Check

Special Requirements:

*Location: Based in Auckland. Flexible to travel across Northland with overnights and weekend work as and when required
*Hours: 40 hours per week, Monday to Friday, 1.00pm to 09.30pm. Ability to work non-standard hours & weekends/public holidays, work hours are out of conventional 8.00 - to - 5.00 work schedule.

Great opportunity to take responsibility in this variety filled role. Please apply today.