As soon as the customer walks into the store, reaches your Web site, calls your company, a friendly greeting from any (real, live, human) employee will make the customer feel welcomed.
Did you ever wonder why the phone does not ring? Do you ever panic when prospective individuals ask you what you do and your struggle with your delivery?
Are any of your employees out and out fighting with each other at work? Are they yelling, screaming, not getting along, or perhaps having difficult relationships with their supervisor?
Whether you are new to managing people, or have been in a leadership position for many years, it is critical to analyze your management style to ensure that you are not a micromanager.
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